To initiate a return, please follow our Return Merchandise Authorization (RMA) process. This involves obtaining an authorized return number from our customer service team. Without an RMA, it may be challenging for our warehouse to process your return efficiently.
Once you've obtained the RMA number, carefully package the item with all its original accessories and documentation, ensuring it's securely packed to prevent damage during transit. Remember to include the RMA number on the package. You can then ship the item back to us using a reliable shipping service.
Upon receiving the returned item, our warehouse will inspect it to ensure it meets our return policy criteria. Depending on the condition of the item and adherence to our policy, we will process your refund accordingly. Please note that there may be deductions for shipping fees, and a restocking fee of 20% may apply.
If you have any questions or need assistance with the return process, don't hesitate to contact our customer service team. We're here to help facilitate a smooth return experience for you.