Shipping & Payment

  • Can I pick up my order in person or send my own freight carrier to collect it?

    We currently do not offer a pickup service, as our warehouse does not have public access. All orders are shipped directly to your location using our shipping partners.

  • Can you send invoices through our preferred accounting or payment system (e.g., QuickBooks, Coupa, etc.)?

    We currently do not support third-party invoicing or payment systems. However, we can provide you with a PDF version of the invoice or quote for your records and processing.

  • Do you have rates for international shippings?

    Items purchased online are shipped from Canada. When it comes to taxes, they are typically included in the total cost and need to be paid and balanced with your VAT reports as per regulations. As the items are shipped from Canada, the duty is generally less than 5%. For international shipments, s...

  • How can I know the status of my order?

    Once your order is processed, you'll receive an invoice via email. Our products typically have a lead time of 2-3 weeks from the time of order. Once your order is shipped, you'll receive the shipping information. If this timeframe has passed and you haven't received any updates, please don't hesi...

  • Is there a minimum order amount?

    There is no minimum order amount. However, for orders under $500, payment must be made online using a credit card or PayPal. We do not accept wire transfers for amounts below this threshold.

  • What is the cutoff time for same-day shipping?

    Our cutoff time for same-day shipping is 2:00 p.m. EST from Monday to Thursday. On Fridays, the cutoff time is 12:00 p.m. (noon) EST. Orders placed after these times will be processed on the next business day.

  • What is the export information for your products?

    Our products fall under HTS code 846620, and the country of origin is Canada.

  • What is the lead time (ETA) on your products?

    At Maxx Tooling, our products typically have a lead time of 2-3 weeks from the time of order. However, please note that custom products may take a bit longer to manufacture. For products that we have in stock, we offer next-day shipping, ensuring prompt delivery for your convenience.

  • Why did I get charged more than the quoted amount?

    Since we are a Canadian company, sometimes customers in the US get charged an international transaction fee by their credit card company, even though we charge in USD. These companies put this charge in the same line item as the charge from us, so in most cases, the customer won't notice the cha...

  • Why wasn’t I informed of additional shipping charges?

    As stated on our website, all products are shipped internationally, and import duties and taxes are the responsibility of the purchaser. These charges are not included in our quotes, as they vary by country and are collected by customs or the shipping carrier upon import. Even when purchasing loc...